Hoopla Update for Patrons
- Angela Zimmermann
- Jan 15
- 2 min read
At the David & Joyce Milne Public Library, we continually evaluate all of our offerings to make sure they serve our community well - providing valuable content, easy access, and sustainable use of library resources.
After a careful review of digital borrowing habits, usage statistics, and overall costs, we have made the decision to discontinue the hoopla digital service. This change will take effect on February 11th.
We recognize that many patrons have enjoyed using hoopla for movies, music, eBooks, audiobooks, and more. However, the way hoopla’s pricing works - where the library pays each time an item is borrowed - has proven to be unsustainable over time, especially as demand for digital content has grown and expanded across other platforms. These costs have limited our ability to reinvest in digital resources that benefit more users more consistently.
This decision reflects a broader trend within the library community. In recent months, a number of public libraries - large and small, including major systems such as the Boston Public Library - have reached similar decisions to discontinue hoopla after carefully assessing long-term sustainability and the financial impact of per-use digital pricing models.
By phasing out hoopla, we can redirect those funds into digital services that offer enhanced access and broader availability of digital materials - helping ensure you can continue discovering eBooks, audiobooks, magazines, and other content without compromising long-term service levels.
Our goal remains to provide a rich, accessible physical and digital collection that meets a wide range of interests and needs. Whether you’re looking for your next great read, a favorite audiobook, or digital magazines, our current digital platforms offer robust options you can explore with your library card.
We understand changes like this can raise questions. Library staff are always happy to help you transition to other services, assist with setting up digital apps such as Libby or Kanopy, and guide you to resources that best match your interests.
Thank you for your ongoing support of the David & Joyce Milne Public Library.
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Thank you for this clear update regarding the borrow limits. It’s a bit disappointing, but completely understandable given the budget constraints and how popular Hoopla has become. I was actually trying to help my grandmother set up her account on her tablet today, and since she feels more comfortable reading instructions in Spanish, I was looking for the página oficial or some official translated guide to show her how to track her remaining credits. We'll definitely have to help her plan her monthly borrows more carefully now. Thanks again for keeping us informed!
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